Troubleshooting
Fixes for the problems people hit most often.
Do you email your database when I sponsor an event?Crowdstack does not blast its entire database on your behalf. Guests receive messages only if they are linked to your event, have opted in to your brand, or are part of a targeted promoter campaign.Door scanner cannot read a guest's codeSteps to resolve QR scanning issues at the door using camera permissions, manual search fallbacks and offline safety checks.Guests say they did not receive their passSteps to help guests locate their QR pass, verify registration status, and resolve common delivery issues using the guest list and door scanner.How to get a paid adFeatured placements are managed by Crowdstack operations rather than sold through self-service. This article explains how to request a placement for your event.I cannot sign in to my accountSteps to regain access to your Crowdstack account if you are unable to sign in.