HelpOpen Crowdstack
Troubleshooting

How to get a paid ad

Crowdstack does not currently offer a self-service button to purchase paid advertisements or promoted listings within the organiser dashboard.

Instead, high-visibility opportunities such as featured placements are managed directly by Crowdstack operations. These placements can increase an event's visibility in discovery feeds and trigger targeted alerts to relevant guests.

How to request a featured placement

To secure a paid ad or featured spot for your event, you must contact the Crowdstack support team. There is no automated checkout flow for this service at launch.

  1. Log in to your organiser account.
  2. Navigate to the Help Centre.
  3. Select New request to open a support ticket.
  4. In your message, specify:
  • The event you wish to promote.
  • Your preferred dates for the feature.
  • Any specific audience goals you have.

What happens next

Once your request is received, the operations team will review your event and availability. If a placement is available, they will coordinate with you regarding:

  • The cost and currency of the placement.
  • The duration the event will remain featured.
  • The payment method (this is billed separately from your monthly subscription).
  • Confirmation of when the feature will go live.

After payment is confirmed, your event will appear in featured sections and may be included in push notifications or alerts sent to guests who match your event profile.