Troubleshooting
Fixes for the problems people hit most often.
Earnings from manual check-ins and voided arrivalsYour earnings depend on verified attendance, not the scanning method. Manual name searches count just like QR scans. If a check-in is later voided, the associated earning is reversed.My registrations are not showing upSteps to troubleshoot missing guest registrations by checking your campaign links, event status and engagement acceptance.Why is a guest I brought not counted as attended?Understand why a guest you registered might not appear in your confirmed attendance or earnings, and how the check-in process affects attribution.