Closeout begins automatically after your event's scheduled end time. The system aggregates verified check-ins and registrations attributed to each promoter in your managed campaign. You must review this data and lock the performance snapshot before promoters can submit invoices.
Review the performance snapshot
- Go to Events and select the finished event.
- Tap Growth to open the campaign dashboard.
- Select Review closeout.
You will see a list of every promoter engaged in the campaign. For each promoter, the screen displays:
- Verified arrivals: The number of guests checked in via their unique link.
- Estimated earnings: The calculated amount based on agreed terms.
- Attendance breakdown: A split by guest categories if your compensation plan uses them.
Compare these figures against your own door records. The numbers shown are the evidence Crowdstack will use to calculate supplier payables.
Resolve exceptions
If you spot a discrepancy, such as a duplicate entry or a guest who should not count towards the total, you can flag it during this review.
- Select the specific line item or promoter.
- Choose Report an issue or Adjust.
- Provide a brief reason for the adjustment.
Crowdstack Operations may review significant adjustments to ensure fairness before locking the final numbers. Minor corrections within expected tolerances are often processed automatically.
Lock the campaign
Once you are satisfied that the attendance data is accurate:
- Tap Approve closeout.
- Confirm that you want to lock the performance snapshot.
This action freezes the data. No further changes can be made to the attendance counts or earnings estimates. The status of the campaign changes from Under review to Approved.
What happens next
Locking the closeout triggers the payment workflow:
- Promoters receive a notification that their earnings are approved.
- Promoters must submit an invoice or accept a self-billing document in their Earnings tab.
- Once the invoice is submitted, the status moves to Payable.
- Crowdstack processes the payment to the promoter's nominated bank account or Wise recipient according to the next payment batch schedule.
You will see the total campaign charge reflected in your Finance section once the promoter invoices are finalised.