As a Crowdstack promoter, you are an independent supplier. You do not get paid automatically when guests check in. Instead, you follow a specific process once an event closes and your performance is validated.
Your earnings move through clear stages: estimated, under review, approved, awaiting invoice, payable, queued, processing and finally paid. Only amounts marked approved can be invoiced, and only amounts marked paid have reached your account.
Wait for campaign closeout
After an event ends, the organiser and Crowdstack operations review the attendance data. This ensures all check-ins are accurate and any exceptions are resolved.
Do not attempt to invoice during this period. Your dashboard will show earnings as estimated or under review until the campaign snapshot is locked. Wait until your status changes to approved before proceeding.
Submit your invoice
Once your earnings show as approved, navigate to Earnings in your dashboard. You must invoice Crowdstack directly, not the event organiser.
You have two options to create an invoice:
Option A: Generate and submit automatically
Crowdstack can create a PDF invoice from the approved closeout data and submit it for review immediately.
- Select the approved campaign engagement.
- Click Generate and submit invoice.
- The system creates the document and updates your status once reviewed.
Option B: Upload your own invoice
Use this if you need a specific invoice number or document format.
- Select the approved campaign engagement.
- Choose Upload your own invoice instead.
- Enter your Invoice number and Invoice date.
- Upload a PDF, JPG or PNG file (maximum 10 MB).
- Click Submit own invoice.
Track payment processing
Once your invoice is accepted, your status changes to payable. Crowdstack operations then includes your amount in a payment batch.
- Your status will update to queued and then processing.
- A licensed business-payment provider executes the transfer to your verified payout destination.
- You will receive a notification via Telegram or email when the transfer is complete.
Payment timings depend on the provider and your bank, but the process begins only after your invoice is approved.
Supplier requirements
To ensure smooth payments, you must meet these conditions:
- Verification: Complete all eligibility checks, including residence declaration and tax details, before you can be paid.
- Payout destinations: Funds are only sent to verified accounts in your name. Third-party accounts are not permitted.
- Fees: Processor and foreign-exchange costs are handled separately by Crowdstack. Your invoice should reflect the agreed supplier amount.
- Errors: If you submit an incorrect invoice, your status may return to invoice rejected. You will need to submit a corrected version.
- Disputes: If a payment fails, your status will revert to failed. Contact Crowdstack operations to resolve these issues.